TERMS & CONDITIONS

Booking and Payment

1. Participants may purchase individual adventure activities or adventure packages through the authorised Agencies listed in the official webpage, booking counters, online booking system, or other officially designated payment channels.
2. Payment shall be made only through UPI ID payment gateway.
3. Participants should not make payments to any personal bank account or unauthorised individual claiming to represent the event.
4. A booking shall be considered confirmed only after successful receipt and verification of payment by the Event Organiser.
5. Participants must retain the payment receipt, transaction ID number, booking confirmation (Digital Ticket) or other proof of payment until completion of the activity.
6. The Event Organiser reserves the right to revise activity prices or package rates before booking confirmation.

Adventure Activity Participation

1. All activities shall be undertaken only at the designated event venue and during the officially notified operating hours.
2. Participants must follow all instructions given by trained instructors, operators, safety personnel and event officials.
3. Participants must comply with applicable age, health, fitness and other eligibility requirements prescribed for individual activities.
4. The Event Organiser may refuse participation where a participant does not meet the safety requirements or appears unable to safely undertake an activity.
5. Participants must use the safety equipment provided and must not remove, alter or misuse such equipment.
6. Activities may be temporarily suspended or cancelled due to adverse weather, unsafe conditions, technical problems, operational requirements or other circumstances affecting participant safety.
7. Rescheduled activities or refunds, where applicable, shall be dealt with according to the event's published cancellation and refund policy.

3. Cancellation and Refund

1. Cancellation and refund of bookings shall be governed by the following policy:

   Cancellation request received before the date of activity	Refund of package fee
   14 days	75%
   7–13 days	50%
   6 days or less	No refund

2. Where an activity is cancelled by the Event Organiser for safety, weather or operational reasons, the participant may be offered:
   • an alternative activity or time slot; or
   • a refund, subject to the applicable event policy. However, the activity lined for the next shall have to be undertaken by the participant. Only the refund for the particular activity cancelled is applicable and not for the whole package.
3. No refund shall ordinarily be provided for failure to attend the booked activity at the allotted time, unless otherwise approved by the Event Organiser.
4. Refunds, where approved, shall normally be processed through the original payment method.
5. Any applicable bank, payment gateway or transaction charges may be deducted from the refundable amount where permitted under the applicable policy.

4. Participant Declaration

By purchasing an adventure package or activity, the participant confirms that:

• the information provided during registration is accurate;
• they have read and understood the applicable activity instructions;
• they will follow all safety instructions;
• they will use the equipment responsibly;
• they will immediately inform the activity operator of any relevant physical limitation or condition that may affect safe participation; and
• they understand that adventure activities involve inherent risks and that participation is subject to the safety procedures and signing of disclaimer established by the Event Organiser.

5. Photography and Video

The Event Organiser or its authorised representatives may photograph or record activities at the event for documentation, publicity and promotional purposes.

Where separate consent is required for identifiable personal data or promotional use, such consent will be obtained through the applicable registration or consent process.

Participants who do not wish to be included in promotional material may contact the Event Organiser at adventure.fest@sikkim.gov.in