CANCELLATION & REFUND POLICY
EVENT ORGANISER: Indian Himalayan Centre for Adventure and Eco-Tourism, Tourism & Civil Aviation Department, Government of Sikkim.
General Activities & Package Bookings
Cancellation and refund of standard adventure activities and packages shall be strictly governed by the following schedule:
| Cancellation request received before the date of activity | Refund of package fee | Status |
|---|---|---|
| 14 days before | 75% Refund | Eligible for 75% refund |
| 7–13 days before | 50% Refund | Eligible for 50% refund |
| 6 days or fewer before / No-show | No Refund (0%) | Strictly non-refundable |
- Organiser Cancellation: Where an activity is cancelled by the Event Organiser for safety, weather or operational reasons, the participant may be offered:
- an alternative activity or time slot; or
- a refund, subject to the applicable event policy. However, the activity lined for the next shall have to be undertaken by the participant. Only the refund for the particular activity cancelled is applicable and not for the whole package.
- No-Show Policy: No refund shall ordinarily be provided for failure to attend the booked activity at the allotted time, unless otherwise approved by the Event Organiser.
- Refund Processing Method: Refunds, where approved, shall normally be processed through the original payment method.
- Deductions: Any applicable bank, payment gateway or transaction charges may be deducted from the refundable amount where permitted under the applicable policy.
Birding Adventures & Tour de Sikkim (Mountain Biking)
For Birding Adventures in Sikkim (Monal & Birds of East Sikkim, The Pangolakha Discovery, Birds of West Sikkim) and Tour de Sikkim – Mountain Biking (3–8 November 2026), cancellation requests must be sent in writing:
| Cancellation request received | Refund of package fee | Remarks |
|---|---|---|
| By 20 October 2026 | 75% Refund | Early written cancellation |
| 21–27 October 2026 | 50% Refund | Prior to booking deadline (27 Oct) |
| From 28 October 2026, or no-show | No Refund (0%) | Late cancellation / No-show |
Processing Timeline: Eligible refunds will be processed within two (2) days of receipt of the written request.
Tour Rescheduling: If the organiser cancels the tour before it starts, participants may choose a full refund of the package fee or a place on a rescheduled tour. A route change alone does not qualify for a refund. If the tour cannot proceed, the organiser will inform participants of the refund or rescheduling arrangements.
High-Altitude Treks (Dzongri–Singalila Round Trek & The Heart of Sikkim Trek)
For expedition-grade high-altitude treks including Dzongri Singalila Round Trek and The Heart of Sikkim Trek (Kurmit Khursong Trail), cancellation requests must be submitted in writing based on the departure date:
| When the request is received | Refund of package fee | Remarks |
|---|---|---|
| At least 15 days before departure | 75% Refund | Standard advance notice |
| 8–14 days before departure | 50% Refund | Intermediate notice |
| Within 7 days of departure, or no-show | No Refund (0%) | Non-refundable |
Processing Timeline: Eligible refunds will be processed within two (2) days of receiving the written request.
Calendar Dates: The corresponding calendar cut-off dates will be published once the specific trek departure dates are finalized.
Submitting a Cancellation Request
All cancellation requests must be submitted in writing with your booking reference ID, registered participant details, and reason for cancellation to:
Acceptance & Declaration
By making payment and/or completing the booking, the participant acknowledges that they have read and accepted these Terms & Conditions, Payment Policy and Privacy Policy, including the safety requirements applicable to the selected adventure activity or package.
EVENT ORGANISER: Indian Himalayan Centre for Adventure and Eco-Tourism, Tourism & Civil Aviation Department, Government of Sikkim.